Why is my Alexa not connecting to wifi?

You can listen to lakhs of songs with Alexa, but it requires Internet connectivity. With the same concerns, many complaints related to Alexa not connected to wifi; hence, you must view the points described below. Please have a look:

Internet issue: You must verify whether your Alexa is connected well to the Internet.
A bug: A bug can prevent the device from connecting to the Internet or WIFI.
Inaccurate Wi-Fi details: While connecting the WIFI with your device, you might need to enter the appropriate information so it cannot connect with the WI-FI.

How can I resolve the error of Alexa not being connected to wifi?

To use the Alexa services or listen to melodious songs, you must read some methods to connect it to the wifi. Please consider the following:

Reverify the details

You should re-check the Wi-Fi details you entered for your Alexa Wi-Fi connectivity. And for this, follow the steps:

• First, tap on the application of Alexa.
• Tap on the devices tab to continue.
• Click on the Echo and Alexa.
• Tap “Change” and edit the information on your wifi appropriately or check for a proper mention.  

Restart your Router.

You can restart your router to make it function properly. So, you are requested to observe the points and implement them; please consider the following:

• First, move the Alexa closer to the Wi-Fi router and tap the Power button to switch it off.
• Again, re-tap the button so it is restarted, and then you may find your device connected.
• Note: If by following several procedures you are unable to fix it, you must approach the service center to find the main cause.

How do I restart my Alexa?

With this, you can also fix your Alexa if it is unavailable to connect with the WIFI; please follow the steps that are given:

Restart Alexa.

The second option is to restart the device, which will help you fix the concern you might encounter. Please go through the points as described below:

• On your Alexa device, press the power button for 5-10 seconds or unplug the wire.
• Press again the Power tab to restart.
• With this, you can fix the same.

How can I do a factory reset to my Alexa?

To factory reset your Alexa, there is guidance that is provided below, after which you will be able to fix any glitch that is occurring; please consider the following:

• Primarily, you have to press (simultaneously) the Microphone off and Volume down keys.
• After around 20 seconds, release them, and you will find a red light.
• You will view the light turning on again, and with this, you will be done with the process.  

How do I check the wifi router bands?

If you have related concerns with your wifi that is the leading cause of Alexa not connected to the wifi, and to know about your router bands, you are recommended to follow the steps as described below:

• Tap the Wi-Fi icon from your Networks Panel.
• There, you will view the Properties tab; click on it.
• You will view your WIFI router bands; check it.

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